Device Arena

Alcatel-Lucent today announced the renewal of a major maintenance contract for a second four-year term with Chunghwa Telecom, the largest telecommunications service provider in Taiwan, to provide maintenance services on its network system. This project reinforces Alcatel-Lucent’s strategic partnership with Chunghwa Telecom and further demonstrates Alcatel-Lucent’s leadership in providing quality services and our commitment to service providers around the world.

Alcatel-Lucent will provide its maintenance services on the Alcatel-Lucent 5ESS and S12 switches that make up Chunghwa Telecom’s Time-Division Multiplexing (TDM) network, which serves some 12 million subscriber lines. The full suite of service support includes technical support, trouble shooting as well as repairs and return (services. This maintenance contract will help Chunghwa Telecom better manage and maintain its 14 million ports in more than 700 switches distributed across the island. These switches have been in operation at Chunghwa Telecom’s network for more than a decade and this contract further illustrates the quality and reliability of Alcatel-Lucent’s solution.

“We are delighted to be again selected by Chunghwa Telecom, with whom we have worked with for more than three decades – since 1975 – to provide maintenance services on its network. This contract not only demonstrates our long-term commitment to support our customers’ business operations but our dedication to the local business community,” said Frederic Rose, President of Alcatel-Lucent’s activities for Europe, Asia and Africa. “Alcatel-Lucent has the industry’s most experienced and knowledgeable service team, offering unique values in network operations and maintenance support. Furthermore, we are a trusted advisor providing network consultation, design, integration and deployment services wherever there is a need for system upgrades or network transformation.”

Alcatel-Lucent is a global leader in the telecommunications market, ranking No. 2 globally in the services sector, according to a recent report by Technology Business Research. It has more than 20,000 network experts worldwide providing professional multi-vendor services that encompass the entire network life cycle: consultation and design, integration and deployment, operations and maintenance. With the expertise in ten Network Operations Centers, six IP Transformation Centers and more than 90 Technical and Welcome Service Centers worldwide, Alcatel-Lucent is the most experienced and knowledgeable partner in the telecom industry.

In addition to Chunghwa Telecom, many of the major service providers around the world rely on Alcatel-Lucent for network operations, network integration and multi-vendor maintenance, network outsourcing, applications integration and IP network transformation. Other customers include AT&T, Telstra, China Mobile, France Telecom, BT Global Services and many more. Major industry and public sector operations also are a growing part of Alcatel-Lucent’s services activities.

Alcatel-Lucent